TROZLAN Privacy Policy
TROZLAN Inc. ("TROZLAN", "we", "our", "us") collects and uses customer information to deliver support, service operations, and communication workflows.
Information We Collect
- Contact details such as name, email, phone number, and company name.
- Support content such as tickets, notes, attachments, and service communications.
- Technical and security telemetry required to run and protect our platform.
How We Use Information
- Provide support and service delivery.
- Send account, support, and appointment notifications.
- Maintain platform security and compliance controls.
SMS and Mobile Data Privacy
If you opt in to TROZLAN support SMS notifications, we use your mobile number for support-related messages such as ticket updates, technician assignment updates, requests for additional support details, resolution notices, and appointment reminders.
Message frequency varies based on your support activity. Typically, you may receive 1–5 messages per support interaction. Message and data rates may apply.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
You can opt out at any time by replying STOP. For help, reply HELP or email [email protected] or visit trozlan.io/support.
Contact
TROZLAN Inc.
Email: [email protected]